Privacy Policy of Salam
Last updated: January 31,2025
Introduction
Welcome to Salam Platform (hereinafter referred to as "Salam"). Salam is provided and
controlled by Xfaceline Limited. We respect and protect the personal information and
privacy of all Salam users in accordance with the applicable privacy
laws worldwide.To provide you with more accurate and personalized services as well as a
more secure internet environment, we have defined our principles for the collection/use/provision of
your personal information in accordance with international and relevant local laws, regulations and
technical specifications, and further elaborated your rights related to your
personal information.This policy is closely related to your use of our products or
services. When you download, install, start, browse, register, log in or use our products or
services (hereinafter collectively referred to as "using our products and services"), we will
process and protect your personal information in accordance with this policy. We try our best to
explain to you the technical terms covered by this policy in a clear and concise manner so that you
can understand them. We have used bold font to distinguish the terms in this policy that are
(possibly) significantly related to your rights and interests. Please read them carefully. In
particular, we would like to draw the attention of underage users (especially children under the age
of 13) and their guardians. We have specified a special section on the protection of underage users
(in bold). Please read it carefully.
Please carefully read and fully understand this policy before using/continuing to use
our products and services, and make appropriate choices in accordance with the guidelines set out in
this policy when necessary.
I
f you do not agree with the content of this policy, it may cause our products or
services to fail to function properly, or fail to achieve the intended effect of our services. You
should immediately stop accessing/using our products and services. By using or continuing to use the
products and services provided by us, you fully understand and agree to the entire content of Salam
User Privacy Policy (including the updated version).
About Us
This policy sets out the basis for our handling of any personal data collected from
you or provided to us by you.
If
you have any other questions about how we use your personal data, please contact
us at Salamtech2024@gmail.com.
Our mailing address: OFFICE F, 12/F, YHC TOWER , 1 SHEUNG YUET RD, KOWLOON BAY KLN, HONG KONG
Table of Contents
To improve the readability and user-friendly interaction of the privacy policy, we
present it through the table of contents. You can click the table of contents to jump directly to
the section you are interested in.
1. How do we collect and use your personal information
2. How do we share, transfer and publicly disclose your personal information
3. How do we store and protect your personal information
4. How do you manage your personal information
5. How do you delete your account
6. Special instructions for the use of third-party products and/or services
7. How do we use cookies and other similar technologies
8. Special terms for jurisdictions
9. Protection of underage users
10. How do we update our privacy policy
11. How to contact us
12. Miscellaneous
1. How do we collect and use your personal information
We will follow the principles of what is rightful, legal and necessary to collect and
use the personal information that you voluntarily provide in the process of using our services or
that is generated as a result of using our products and/or services for the following purposes as
stated in this policy. If we want to use your personal information for other purposes not
specified in this policy, or use the information we have collected for other purposes based on a
particular purpose, we will notify you in a reasonable manner and seek your consent again before
using it. in addition, we will control the read frequency within a reasonable range.
Registration and login
1.1
When you use your mobile phone number to register and log in, we will collect your
[mobile phone number and mobile phone operator information so as to provide you with quick login
service.
1.2
When you register Salam with a third-party account (such as
F
acebook, Apple
ID
), you need to authorize us to read the public information (nickname, avatar) you
registered with the third-party account. The third party platform's handling of your
personal information will be governed by the third-party's privacy policy.
1.3
You can also choose to fill in or change your information according to your own needs,
but if you do not provide such information, it will not affect your use of the product and related
services (except for the username, which is required for registration).
1.4
I
f
you have successfully registered your Salam account, we will display your personal
information in the app.
When you use platform services
2.1 We will automatically collect data from you, i.e. your
Open lD, iP address, device information code.device information
series lD, Android lD, XiD (lD generated based on existing device
information, model,manufacturer, Android iD and time zone settings), registration
time, login time and records about your use of the services, such as the date and timestamp of the
operation. We also collect and store your data below.
2.1.1 The data you voluntarily provide to us when setting your nickname, profile
picture, age, gender and country in the app;
2.1.2 Every time you interact with us, for example, when you chat with us using the
in-app feedback or customer service function.
2.1.3 If you use our chat services, we will process and transmit such data
through end-to-end encryption so that your messages can be safely passed on to other users, Unless
the user receiving your message or you are not online, we will not store the information generated
when you use our chat services. After the offline message is received or the message is not received
for more than 90 days, we will delete the temporary message;
2.1.4 If you make any transaction through Google Play or iOS App
Store and other third parties, we will collect information to facilitate your transaction and
maintain transaction records (including Open ID and user information fees, currency,
purchased products, purchase history, IP address, transaction details as well as device details,
such as operating system version, mobile phone model or device type, and internet connection);
2.1.5 If you contact our support team to deal with the problem such as
program errors, we will collect some information, including name, Open ID, device ID, app
version, battery power, WiFi intensity, available space in device, network type, operating
system version, browser type, platform, operator, country/area code, coupon details, e-mail address
and any information you provide in the message. You can also choose to provide photos to illustrate
any errors.
2.1.6 If you need to share content within the app to other apps, we will
read your installed app list so that sharing operation can be completed.
If
you do not provide this authorization, it will not affect your use of other
functions of our app.
2.2 Safe operation. To ensure the safe operation of the software and services, we will
collect your device model, device name, device ID (including IMEI, IMSI, and
Android ID), browser type and Settings,language Settings, operating system version,
app version, network device hardware address, login IP address. network access method,
network quality data. mobile network information (including operator name), and product version
number. To protect your account from malicious use by other users. Please understand that we will
dynamically detect whether there is abnormal login in your account. Every time you switch or restart
the app, we may read the information of your device ID again, and we will control the
read frequency within a reasonable range.
2.3 When you use platform services, our security and anti-cheating security functions
will
(i) analyze user device status to identify security risks and cheating,
(ii) detect whether your username, bio, profile photo or chat messages contains
malicious information.
2.4 Positioning function. In some areas under administration, we may collect your
Global Positioning System (GPS) data and mobile device location information with your permission.
If you don't want to share your exact location with us, you can turn off location-based
services via settings on your mobile device. GPS location information is personal sensitive
information. If you refuse to provide such information, you will not be able to use the above
location-based services, but it will not affect your use of other functions of Salam.
2.5 Customer service and after-sales service functions. When you contact our customer
service staff or apply for after-sales service of our products and/or services, for the security of
your account and system. we may require you to provide relevant personal information to match the
personal information you previously provided, so as to verify your user identity. After successful
verification, we may collect the information when you chat with us (account information, order
information, and picture/video/text information and relevant information provided by you to prove
relevant facts), your contact information, and records when you chat with us, including the online
chat records and mobile phone recording, so as to solve the problem for you as soon as possible and
improve our products and/or services. At the same time, we may contact you by phone, text message,
system message and other relevant means to solve your problems arising in the process of using our
products and services.
2.6 To ensure that you can maintain instant messaging with the background server when
using the services of Salam and that you can receive personalized content push in a timely manner,
we will
i) obtain and invoke your boot broadcast permission to start the mobile client
software of Salam or its affiliates,
ii) use third-party push message service to generate an ID for you to
identify the uniqueness of your device
2.7 Summary of device permission invocation
During the process of providing services to you at Salam, we may invoke some of your
device permissions. You can choose to close some or all permissions in the device's settings. The
display mode and closing mode of permissions may be different in different devices. For details
about how to invoke device permissions, please refer to the Device Permission Invocation List.
2.8 To fulfill our legal obligations and, where necessary, to protect the public
interest or protect the vital interests of users and others, we may use your data to help us prevent
and respond to abuse, fraud, illegal activities and other potentially harmful content.
Exceptions to authorized consent
In accordance with relevant laws and regulations, we may collect and use some
necessary personal information without your authorized consent under the following circumstances.
(1)
information related to our performance of obligations under laws and regulations.
(2)
Information directly related to national security and national defense security;
(3)
Information directly related to public security, public health and major public
interests.
(4)
information directly related to criminal investigation, prosecution, trial and
execution of judgment and related matters;
(5)
I
nformation that are hard to get your consent for the purpose of protecting your
or other life, property and relevant major legal rights and interests.
(6)
Your personal information that are disclosed by you to the public;
(7)
Your personal information collected from legally and publicly disclosed information:
from lawful news reports, government information disclosure and related channels;
(8)
I
nformation necessary under the online agreement or contract you have signed with
the platform;
(9)
I
nformation necessary to maintain the safe and stable operation of our products
and/or services. Such information are used to detect and dispose of faults in the products
or services and to deal with related problems;
(10)
Other circumstances as provided for by laws and regulations
2. How do we share, transfer and publicly disclose your personal information
Sharing:
We will not share your personal information with any other company, organization
or individual unless one or more of the following circumstances exist:
(1) We have obtained your consent in advance;
(2) It is proposed by yourself;
(3)
Necessary sharing with business partners:
You understand and be informed that, in order to provide you with more complete
and high-quality products and services, we will authorize our business partners to provide you
with some services. In such cases, we may share some of your personal information with our
partners, so as to provide you with better customer service and user experience. Please note
that we will only share your personal information for legal, legitimate, necessary, specific and
explicit purposes and will only share your personal information as is necessary to provide our
services. We will conduct security assessment and processing on the output form, flow and use of
information data, so as to ensure data security. At the same time, we will carry out strict
supervision and management to our partners. Once we find that they are handling your personal
information in violation of the rules,we will terminate our cooperation with them with
immediate effect and pursue legal responsibility against them.
Currently, our partners include the following types:
Cloud service providers:
To provide services for global users, we choose cloud service providers with high
quality privacy protection and data security protection capabilities, such as Amazon.
Content audit service provider:
To ensure that the content posted by users on the Internet information platform is
safe and complies with the regulatory requirements of the local government, we may share the content
information posted by you on the platform with the third-party content audit service provider sent
rusted by us.
Other business partners:
Those who entrust us with promotion and advertising. You grant us the right to share
the indirect user profiles formed by us using your relevant information collection with partners who
entrust us to carry out promotion and advertising, so as to help them make advertising or
decision-making suggestions, improve the effective touch rate of advertising, and further understand
user needs. We promise that we will not share any personal information that can identify you without
your consent.
Cooperative third-party SDK providers:
when you use the functions provided by a third party in Salam, we may access the
Software Development Kit (SDK) provided by a third party to realize the relevant functions. we will
restrict the SDK service providers through cooperation agreement. However, third party $DK providers
may collect your personal information. The aforementioned service providers collection and
processing of information and other activities are subject to their own privacy terms, and do not
apply to this policy. To ensure the maximum security of your information, were commend that you
review the privacy policy of any third-party SDK service before using it. To protect your legitimate
rights and interests, if you find that there is a risk in this SDK or other similar apps, we suggest
that you immediately stop the relevant operations and contact us in time.
Message push service:
To provide you with message push, third-party push service providers may obtain your
push SDK version number, necessary device information, mobile phone status information, geographic
location information and network related information so as to push information you may be more
interested in.
Please refer to Information Collection and Use of Third-Party SD
K
for details
(4)
When you choose to participate in activities organized by us or our affiliates or
third parties on the platform, you may be required to provide your name, gender, mailing address,
contact information and bank account information. These are personal sensitive information.
If
you refuse to provide them, it may affect your participation in related
activities, but it will not affect your use of other functions. We will only share these
information with our affiliates or third parties with your consent, so as to ensure that you
receive consistent services in experience during the activities.
(5)
Necessary sharing with our affiliates: We may share your personal information with our
affiliates. We will only share your necessary personal information, and such sharing is subject to
the purposes stated in this policy.
If
our affiliates want to change the purpose of processing your personal
information, we will seek your authorization and consent again;
(6)
You may share your personal information or other information with third parties
(including non-specific objects) based on the Salam Platform. However, Salam shall not be liable for
the disclosure, use and other related situations of information caused by your sharing behavior.
Transfer:
Transfer is the transfer of control over your personal information to another company,
organization or person. We will not transfer your personal information to any other company,
organization or person unless we obtain your explicit consent. However, the following circumstances
are excluded.
(1) We have obtained your consent in advance,
(2) It is proposed by yourself,
(3) If there is a merger, acquisition or bankruptcy liquidation of our
company, it may involve the transfer of your personal information. in this case, we will inform you
of the relevant situation and require the new company, organization and person holding your personal
information to continue to be subject to this policy. Otherwise we will require it to
obtain your explicit consent again.
(4) Other circumstances as provided for by laws and regulations.
Public disclosure:
Public disclosure is the act of releasing information to society or to a non-specific
group of people. In principle, we will not voluntarily disclose your personal information to
the public. However, the following circumstances are excluded:
(1)
We will show necessary information (appropriate desensitization) when we announce the
prize winner and penalty notice;
(2)
We have obtained your explicit consent
Exceptions to authorized consent of sharing, transferring and public disclosure of
personal information In accordance with relevant laws and regulations, we may share,
transfer or publicly disclose your personal information without your prior authorized consent under
the following circumstances.
(1) Information related to our performance of obligations under laws and regulations,
including disclosure of your personal information to competent authorities as required by laws and
mandatory requirements of judicial or administrative authorities, in such case, we will require the
disclosure requester to present valid legal documents corresponding to its request, and to take
security measures in accordance with laws and industry standards for the disclosed information.
(2) Information directly related to national security and national defense security;
(3) Information directly related to public security, public health and major public
interests,
(4) Information directly related to criminal investigation, prosecution, trial
and execution of judgment and related matters;
(5) Information that are hard to get your consent for the purpose of protecting
your or other life, property and relevant major legal rights and interests;
(6)
Your personal information that are disclosed by you to the public;
(7)
Your personal information collected from legally and publicly disclosed information:
from lawful news reports, government information disclosure and related channels;
(8)
Other circumstances as provided for by laws and regulations.
Please understand that, in accordance with the current legal provisions and
supervision requirements, we do not need to separately notify you and obtain your consent to share
or transfer the personal information that has been de-identified, and to ensure that the recipient
of the data cannot recover and re-identify the subject of personal information.
3. How do we store and protect your personal information
Storage:
Your personal information will be processed on servers that may not be in your place
of residence. Our support, development and other teams around the world have access to your
information from outside of your place of residence. No matter where our servers are located, we
will take appropriate measures to protect your rights in accordance with this
privacy policy.Our servers used for platform services are located in: Frankfurt,
Germany.
If
your personal information is transmitted in different countries, we
will separately inform you of the purpose and recipient of your personal information via system
message or email, and we will obtain your authorized consent. We will strictly comply with the data
protection laws and regulations of your country and ensure that the data recipient has adequate data
protection capabilities to protect your personal information.
storage time:
We undertake to store your personal information at all times within a reasonably
necessary period as required by laws. After the above period, we will delete your personal
information or anonymize your personal information. (The so-called "anonymization" refers to the
process in which the subject of personal information cannot be identified and the processed
information cannot be recovered through the technical processing of personal information. The
information obtained after anonymization of personal information does not belong to personal
information.)
If
we cease operation, we will stop collecting your personal information in a
timely manner, notify you of our cessation of operation in the form of one-by-one service or
announcement, and delete or anonymize your personal information held by us.
Protection:
To ensure the security of your personal information, we will endeavor to take various
security measures in accordance with industry standards to protect your personal information, so as
to minimize the risk of your personal information being damaged, embezzled, revealed, accessed
without authorization, disclosed and changed. We will actively establish data classification and
grading systems, data security management standards and data security development standards to
manage and regulate the storage and use of your personal information and ensure that no personal
information unrelated to our services are collected.Your account has security protection
function. Please keep your account and password information properly. Salam will ensure that your
information is not lost, abused or altered by backing up to other servers, encrypting user passwords
and other security measures. Despite the aforementioned security measures, please note that there is
no "100% security measure" on the information network. in order to prevent security incidents, we
have formulated a proper early warning mechanism and emergency response plan in accordance with laws
and regulations. If a security incident does occur, we will inform you of the relevant
situation in a timely manner by email, letter, call, push notification and other relevant methods.
When it is difficult to inform the subject of personal information one by one, we will take a
reasonable and effective way to release an announcement At the same time, we will also
take the initiative to report the handling of personal information security incidents in accordance
with the requirements of regulatory authorities, and closely cooperate with the government and
regulatory authorities.
4. How do you manage your personal information
We take very seriously and do our best to protect your rights related to your personal
information. You may ask us to stop using part or all of your data and withdraw
your consent.You can choose not to receive your friend's information and not to display
your information to your friend through the blacklist function or by setting of a specific friend.
scope of changing or withdrawing authorization
You can also change or withdraw GPS geographical location, contacts, camera, and album
permissions via the device's operating system. We will collect personal information according to
your settings of changing or withdrawing permissions. If you withdraw the authorization,
we will no longer collect your information related to these permissions, but please note that this
will render some or all of the functions unavailable.
At the same time, your decision to change or withdraw your authorization
will not affect the processing of your personal information that we previously conducted based
on your authorization.
Automatic decision-making of information system
In some service functions, we may make decisions based solely on non-manual
automatic decision.making mechanisms such as information system and algorithm.
If
these decisions significantly affect your legitimate rights and interests, you
have the right to ask us for an explanation, and we will also provide appropriate remedies to
contact us for management.
For security and identification reasons, you may not be able to directly access,
correct or delete some information through the interactive interface of Salam,
if
it is necessary for you to access, modify or request to delete such information
according to laws, please send your questions to our designated email according to the contact
information provided in Article 11 of this policy. We will review the problems involved as soon as
possible and reply to you in time after verifying your user ID.
Obtaining copy of information
If you need to obtain a copy of your personal information on the platform, you may
appeal to us according to the contact information provided in Article 11 of this policy,
and we will reply to you in time after verifying your user ID. Please note that
we currently only support providing files in csv and json formats.
5. How do you delete your account
You can delete your account within the app by tapping Setting - Account - Delete
Account. After the deletion of your account, your personal information will be removed from Salam,
except the personal information that must be retained by us as clearly stipulated by laws (such as
the information related to your transactions in Salam, and the data that should be retained as
clearly stipulated by the government or laws).
Please refer to the Account Deletion Policy for details.
6. Special instructions for the use of third-party products and/or services
Salam may include third-party products and/or services or information and/or services
linked to third parties. Before using the third-party products and/or services, you need to jump to
the corresponding applet or third-party page. Your use of such third-party services (including any
personal information provided by you to such third party) is subject to the third party's terms of
service and privacy policy (but not this policy), and you need to read the terms carefully and
decide whether to accept them at your sole discretion. Please protect your personal information
properly and provide them to others only when necessary. This policy only applies to the information
collected, stored, used, shared and disclosed by us but does not apply to the services provided by
any third party or the rules governing the use of information by any third party. The third party
shall be solely responsible for the behavior of using your information.
7. How do we use cookies and other similar technologies
Use of cookies
(1) If you do not refuse to accept cookies, Salam will set or access cookies
on your relevant mobile device so that you can log in or use the services or functions of Salam that
rely on cookies. Salam uses cookies to provide you with more thoughtful personalized services,
including promotion services.
(2) You have the right to choose to accept or refuse to accept cookies. You can refuse
to accept cookies by changing your browser settings or by setting it on your mobile device. However,
if you choose to refuse to accept cookies, you may not be able to use the services or functions of
Salam that rely on cookies
(3) This policy applies to the information obtained through cookies set in Salam
8.special terms for jurisdictions
(1) Special information for California residents
These additional disclosures are the categories of personal information that are
collected and disclosed for commercial purposes, as required by the California Consumer Privacy Act.
Depending on how you interact with Salam's products, personal information that we may have collected
or disclosed for commercial purposes during the past twelve months falls into the following
categories as defined by the California Consumer Privacy Act.
Identifiers, such as your name, alias, address, mobile phone number,
or IP address. Personal information described in subsection (e) of section 1798.80 of
the California Civil Code, such as credit card number.
If we conduct a user survey or analysis, then the features (such as age or
gender) of the protected classification under California or U.s. federal law,
Business information, such as purchase activities,Information on Internet or other
electronic network activities, including content interaction information, such as
content download,streaming and playback details; Biometric information, such as
your voice or appearance, for example, if you choose to participate in a presentation of a voice or
image recognition service.
Geographic location data, such as the location of your device or computer, for
example, if you have location services enabled to enhance your experience through the event app
we provide,Audio. visual. electronic or other similar information, including information when
you communicate with us by telephone or other means.
Professional or employment-related information, such as business data that you may
provide;
Inferred data, such as information about your preferences;
Your rights. Under the California Consumer Privacy Act, you may have the right to
request us to provide information about the personal information you collect, or to access or delete
your personal information. If you wish to perform any of the above operations, please contact us.
Depending on your data selection,
some of our services may be restricted or unavailable.
No personal information are sold.
During the past twelve months, we have not sold any personal information of consumers,
as these terms are defined under the California Consumer Privacy Act.
No discrimination.
We do not discriminate against any consumer who exercises their rights under the
California Consumer Privacy Act.
(2) The United Arab Emirates
In particular, we will comply with the requirements of the DIFC DP
Law. If you use the platform in the United Arab Emirates ("AE"), in addition to the above
personal data processing requirements, we will also abide by the following terms.
In accordance with Article 39 of Part 6: Rights of Data Subjects of DIFC DP
Law, you will not be discriminated against when using the platform services.
9.
Protection of underage users
Underage users (especially children under the age of 13 (Please refer to the relevant
part of the Terms of Service for the specific definition of underage users)) shall read the
following terms carefully in the company of their guardians, and the guardians shall make a decision
on whether to accept this policy after full understanding:
(1) Users who are minors under the age of 16 (especially children under the age of 13)
shall read this Agreement and use the relevant services of Salam under the supervision, guidance and
consent of their guardians.
(2) We attach importance to the protection of personal information of underage users.
When filing in personal information, underage users shall strengthen their awareness of personal
protection and treat it with caution. Please use relevant services of Salam correctly under the
guidance of
their guardians
(3) We will ensure the confidentiality and security of underage users' information in
accordance with relevant laws and regulations and the terms of this policy. If we find
ourselves collecting personal information from underage users without the prior consent of
verifiable parents or legal guardians, we will delete the relevant data as soon as
possible. If you are the guardian of an underage user, when you have any questions about
the use of our services or the user information provided to us by the underage user under your
guardianship, please contact us in time according to the contact information provided in Article 11
of this policy.
10. How do we update our privacy policy
We reserve the right to update or amend this policy from time to time. These updates
and amendments will form part of this policy and have the same effect as this policy. Without your
explicit consent, we will not diminish your rights under this policy as currently in effect.
In case of any update of this policy, we will notify you through APP client push
notification or other relevant reasonable means, so that you can be informed of any changes made to
this policy in a timely manner.
11. How to contact us
If you wish to make a complaint about how we handle your personal information, please
contact us at Salamtech2024@gmail.com and we will end favour to process your request as
soon as possible. This does not affect your right to file a claim against a data protection
authority.
If you have any suggestions or questions about the protection of personal information,
or you have any questions about this policy, you can contact us through the following ways. We will
review the problems as soon as possible, and give a reply within 15 working days after verifying
your user ID.
For questions about this policy, please send your comments and requests to:
Xfaceline Limited.
Address: OFFICE F, 12/F, YHC TOWER , 1 SHEUNG YUET RD, KOWLOON BAY KLN, HONG KONG;
E-mail: Salamtech2024@gmail.com
12.Miscellaneous
(1) You have the right to file a complaint with the regulatory authority in charge of
data protection. We attach are at importance to the protection of users’
privacy. If you have any comments or suggestions about us, you can send them to us. We are
very happy to communicate with you and address your concerns
(2) If you have a dispute with us over privacy protection, you can find a
way to resolve the dispute in the Terms of Service